FAQs
What about RSS security?

The term RSS security comes down to basically one or a combination of the following: authentication, authorization and encryption.

Authentication

Teamness needs to be able to identify the user who is requesting a certain feed. In order to achieve this, two mechanisms are used: key based feeds and password protected feeds.

Authorization

Once the user gained access to the data from the feed, she/he must be allowed to access the proper content. Teamness uses either the identification sequence from a key-based feed or the user credentials in case of a password protected feed to provide the user with the data.

Encryption

The authentication mechanisms mentioned above isn't sufficient to create true private feeds, but Teamness also uses SSL to protect your data by creating a secure channel with your web browser.

What is RSS and how do I use it with Teamness?

RSS allows you to subscribe to regular updates of specific content. You can read more about RSS, feeds, how to use them and why are they useful here.

In each of the following pages: Dashboard, Tasks, Milestones, Messages, Whiteboards and Files there is a RSS icon in the lower right side of the sidebar. You may use the link for that icon to feed it to any RSS aggregator of your preference. You may also subscribe to data from all the projects you're working on or your own created projects.

What is iCalendar?

The iCalendar is a standard for calendar data exchange. Teamness allows you to subscribe to and access your Teamness projects data, which means that you can always have an updated copy of it in the iCalendar software that you use.

How do I subscribe to my projects' calendars?

There is a lot of flexibility in how you may obtain your calendar data. You may subscribe for milestones, tasks or for both, by using the Dashboard. You can also subscribe to get this data from one project, all the projects you're working on or your own created projects. Subscribe by clicking on the iCal image link in the lower right part of the sidebar when you're on the Tasks, Milestone or Dashboard page for a project or for multiple projects.

What is a password protected RSS feed?

A password protected feed uses your own credentials to access your data, meaning that it's more secure than key-based feed. Adding SSL access on top of this, if your account is SSL enabled, provides the best security for your data when subscribing to its feeds.

What is a key based feed?

A key based feed contains a special sequence of characters in its URL, which is used to identify you and allow your access to the data. Key-based feeds are safe as long as the link of the feed remains private. For increased security, password protected feeds are a better option, but not as widely supported as the key-based feeds.

For your safety, different keys are used for each of your projects. These keys may be regenerated on request, from the Subscriptions page in your Settings section, if you suspect that an unauthorized person gained access to your private feed URLs. This will keep your data safe, but it will make the URLs of the previous feeds obsolete, which means that you, along with your colleagues, will have to subscribe again to your RSS and iCalendar feeds.

What is a vCard file?

vCard is a standard file format for electronic business cards. A vCard file contains information about a person, like name and address, phone numbers, email addresses, URLs etc. Teamness allows saving information for every person in your projects to a vCard file, so you may import it or use it in other software or even on your mobile phone.

What does SSL mean?

SSL stands for Secure Sockets Layer and is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Do I have to sign a contract?

Teamness is a SaaS (Software as a Service) web application, meaning that it is hosted as a service and provided to customers across the Internet. This eliminates the need for you to install and run the application on your computer, to maintain and to upgrade it. No signed contract is required in order to use Teamness, but you need to agree with the Terms of Use before signing up.

What is a project?

A project represents an environment where you and your colleagues share a collection of tasks, milestones, messages, whiteboards and documents.

You may participate in an unlimited number of projects no matter what pricing plan you're using. Participating in a project means that you were either invited into it or you created one of your own. Please note that the number of projects you may create is according to your pricing plan.

Users have different roles in a project.

What is an archived project?

Teamness gives you the option to archive a project. This makes the project read-only, meaning that you can only list and view the items in that project, but not edit, add or delete. Also, all the members of the project, except the owner, are removed from the archived project.

You may want to archive a project when it has no more activity, for instance when it ended or when it's in a paused state. If your pricing plan requires a limited number of active owned projects, archiving an old project will allow you to create one more active one.

You can also make back active an archived project, but please note that if you reached the limit of your pricing plan with the number of your own active projects, you cannot make a archived project active again. To do so, you will have to either archive another project, delete an existing active one or upgrade your pricing plan.

What do I need to use Teamness?

Teamness is a web service, meaning that it is hosted on one or more servers and provided to customers across the Internet. This eliminates the need for you to install and run the application on your computer, to maintain and to upgrade it. You only need a web browser to access Teamness.

Currently, Teamness works well with the following browsers:

  • Internet Explorer 6.0 and newer
  • Mozilla Firefox 1.5 and newer
  • Opera 9 and newer
  • Safari 3 and newer
  • Chrome 0.2 and newer

Additional browser support is in development.

Email messages sent by Teamness reach my junk folder. What can I do?
If the junk email filter accidentally catches messages sent by Teamness, you may add this email address no-reply@teamness.com to the safe senders list or mark the email as not spam, according to your email client features, and no future email from Teamness will be flagged as spam by the filter.
What kind of support do you offer?
For the moment, we only offer support by email. We're doing our best to reply as soon as possible during business days, but please take into account that our timezone is GMT+1. We answer every email related to Teamness, even if the reply could be a bit late.
Is the login secure?

Your credentials are encrypted using one way hash. When you login in the system, your email address and password are sent to Teamness over SSL, making it impossible to be captured and decrypted. We use SSL certificates issued by GeoTrust, one of the world's largest digital certificate providers.

What about the confidentiality of my projects?

We will never sell or share your data. Data in your projects is your data and Teamness has no right over it. All devices and software are protected by encrypted passwords and accessible only through encrypted communication channels. The security model in Teamness prevents customer data mixture and ensures complete customer data separation and privacy. Please read our Privacy policy for more information.

Where is Teamness hosting the data?

Your data and our servers are stored at an offsite, secure SoftLayer center with complete power and internet redundancy. SoftLayer is one of the world’s most advanced on-demand hosting providers. You may read about their reliable data centers and redundant network architecture.

Is my data safe?

Data is written to multiple disks at once. Our hardware is redundant so even if a disk fails nothing will be lost. Besides this, daily backups to another safe location are performed to make sure your files and the database with your information are completely safe.

We use the McAfee Secure service for daily checking Teamness against vulnerabilities. The McAfee tests make sure that Teamness meets industry guidelines for a remote web server to protect your personal information from hackers. The McAfee Secure logo appears on our website only if Teamness passes the tests.

What does the Google or Yahoo authentication have to do with Teamness?

One method to login into Teamness is to use your Google or Yahoo credentials.

Basically, if you have a Gmail or a Yahoo email address you already have an account on such services. So instead of having to remember an additional login and password for accessing Teamness, why not to take advantage and login into Teamness using the authentication method for these services you already have and perhaps used for a long time?

We introduced this to ease the way the users are getting into their Teamness account, by taking advantage that many user already have accounts on these services.
Of course, your privacy is protected and there are no risks, like exposing your password.

You can read more about these Teamness integrations:
Google: http://code.google.com/apis/accounts/docs/AuthSub.html
Yahoo: http://developer.yahoo.com/auth/

If I sign in using Google, will you be able to obtain my password?

The short answer to this question is: definitely not! It is technically impossible.

The authentication using Google means two things:

  • the authentication process is fully delegated to Google
  • your Google authentication is connected with a Teamness account (if exists, otherwise a new one can be created).

Or, to put it in different words, the following steps are performed:

  • you are accessing the Teamness login page and click on the "Login using Google" link
  • you are redirected to the Google login server along with a secret key
  • you login on the Google server and authorize Teamness to access your details
  • you are redirected to the Teamness website along with another secret key generated by Google from the one we’ve just sent
  • the information received is validated by the Teamness server to make sure that you indeed logged in successfully on the Google server and then your email address and full name are retrieved to connect you to your Teamness account

If I sign in using Yahoo, will you be able to obtain my password?

The short answer to this question is: definitely not! It is technically impossible.

The authentication using Yahoo means two things:

  • the authentication process is fully delegated to Yahoo
  • your Yahoo authentication is connected with a Teamness account (if exists, otherwise a new one can be created).

Or, to put it in different words, the following steps are performed:

  • you are accessing the Teamness login page and click on the "Login using Yahoo" link
  • you are redirected to the Yahoo login server along with a secret key
  • you login on the Yahoo server and authorize Teamness to access your details
  • you are redirected to the Teamness website along with another secret key generated by Yahoo from the one we’ve just sent
  • the information received is validated by the Teamness server to make sure that you indeed logged in successfully on the Yahoo server and then your email address and full name are retrieved to connect you to your Teamness account

The entire authentication procedure is performed on the Yahoo servers and there are no passwords exchanged during this time. Only at the end of the process Yahoo is redirecting you on the Teamness site confirming that it was able to authenticate you. As you can see, obtaining someone’s password is impossible because the password is never sent out of the Yahoo servers.

What are the user's roles in a project?

Each user in a project has a role and, therefore, certain rights on the project. Teamness uses a simple permission mechanism that grants one of the following roles to an user:

  • regular user - has write access to all items in the project
  • administrator - same as the regular user, but can also invite other people to join the project
  • owner - same as the administrator, but can also delete the project

There is only one owner in the project, the one who created the project. When you invite a user in a project, you must choose from regular user or administrator role to assign to the future participant. You can modify the user's role later on.

How do I subscribe to my projects' calendars in Microsoft Outlook 2007?

You can subscribe to your Teamness projects' calendars in Outlook 2007 by clicking on the iCal icon in any of the following pages: Tasks, Milestone or Dashboard. If Outlook 2007 is not configured automatically to handle the "webcal://" links, you can do it manually like this:

  • Right click on the iCal icon.
  • Copy the link location.
  • In Outlook 2007, go to Tools -> Account settings -> Internet Calendars, choose "New" and paste the URL of the calendar.

You may read more about Internet Calendars in Outlook 2007 here or in this blog post.

How can I see the list with all the tasks and messages assigned to a milestone?

For every task or message which is assigned to a milestone there is a link in the footer with the milestone's name, which will take you directly to the View milestone page. Also, for every milestone that has items assigned, there is a link in the footer of the milestone with the number of assigned tasks and messages.